- Return Policy
Buy with confidence! We have a 30-day no questions asked return policy from the date of purchase, as long as you notify us within 30 days of receiving the item.
All orders are carefully inspected before shipping.
We believe our products will meet your expectations, however should you need to return your product, we will endeavour to make the process as hassle-free as possible for you.
Please note: The photos are for illustration only. We try to describe the products to the best of our knowledge and usually make a note of any significant difference. As for our candles & melts, the actual colour of the wax will vary from pour to pour to ensure individuality.
In some cases, the actual colour of a product may be different from the one shown in the photos to ensure uniqueness or due to the setting of your computer display’s appearance or camera quality & lighting. Please keep this in mind.
If a merchandise is faulty or is significantly different from its description, you purchased the wrong item or you simply changed your mind about your purchase, we will either exchange the item for the correct or another item of equal or greater value (the difference must be paid), give you a store credit or issue a refund. Please note a 15% restocking/service fee may need to be charged when issuing a refund. Exchanges are not subject to this charge. Refunds cannot be made until the goods have been received and checked by us.
Returned products must be undamaged, unworn, free of odours (perfume, smoke, etc.) and returned in original packaging, with original tags attached (if any) and resalable condition. Sorry, there are no exceptions. Return postage and packaging costs involved in exchanges or refunds are at the buyer's expense and are non-refundable. In case of returning an item we recommend obtaining a proof of postage. We cannot be held responsible for goods that do not reach us.
Please make sure that you include a pre-paid self-addressed satchel & your original invoice or note of correspondence made with us. This helps us speed up the return process.
Thank you kindly for your understanding and co-operation!